Refund policy
Policy update as of 4/1/2025
Due to the size of our micro business we do not have the capacity to manage returns and exchanges at this time. All of our products are manufactured and shipped by our manufacturing partners. We appreciate you supporting independent artists, ocean conservation and small businesses!
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Since our products are made to order we do not accept returns or exchanges.
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Once orders go into production they cannot be cancelled
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Initial Shipping charges, taxes, processing fees, customs VAT/international fees are nonrefundable and not reimbursable.
Damaged/Defective orders:
Send an email to us at sharkfinswimco@gmail.com
Please include:
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Subject: Order number and Order issue
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Please include pictures of the full product and close ups of the damage
**damaged/defective items determined to be from manufacturer errors will be replaced or refunded at no cost to the customer