Refund policy
Policy update as of 4/1/2025
-
Since our products are made to order we do not accept returns or exchanges
-
Once orders go into production they cannot be cancelled
-
Initial Shipping charges, taxes, processing fees, customs VAT/international fees are nonrefundable and not reimbursable.
Damaged/Defective orders:
Send an email to us at sharkfinswimco@gmail.com
Please include:
-
Subject: Order number and Order issue
-
Please include pictures of the full product and close ups of the damage
**damaged/defective items determined to be from manufacturer errors will be replaced or refunded at no cost to the customer